How do I configure User, Contact and/or Asset scoring?
Lead scoring refers to the metrics you use to determine how interested a potential customer is in your product or service. Creating a lead scoring model is a two-part process. First, you must create your scoring rules, and then you use those scoring rules to create a scoring model.
To edit or create a scoring system, click on the “Setup” tab and then click on “Scoring”. From there, select what category of metrics you want to create. Depending on your account type, you will see three options.
Contacts: allows you to set metrics for measuring contact interest level.
Users: allows you to set metrics for user performance and activity levels.
Assets: allows you to set metrics for the effectiveness of your assets.
Opportunities: allows you to set metrics measuring the value of sales and deals.
Note: in this article, we set up contact scoring metrics for our example, the steps are essentially the same for user scoring and asset scoring. For opportunity scoring, follow this link.
Section Overview
Here, you will see 4 tabs:
Scoring Rules: This allows you to specify events that indicate contact interest (e.g. visiting your website, opening a specific email, etc)
Scoring Models: This allows you to assign numerical scores to the events specified in “Scoring Rules”, for example, I might give someone who lives in my area, opened a promotional email, and clicked on the link within the email a score of 50.
Score Depreciation: This will allow you to specify how much a contact’s score will decrease due to inactivity.
Triggers: This allows you to specify which scores indicate high and low levels of interest.
Scoring Rules
To create a scoring rule, click on the “Scoring Rules” Tab, and then click “Create”
Choose the type of media that you wish to make a lead scoring rule for.
For this tutorial, we will select “Email”.
The “Activity” menu has two options:
For this tutorial, we will select “Specific Activity".
Use the “Email Activity Type” drop-down menu to select the rule on which your scoring would be based. For this tutorial, we will select “Any of the following emails opened”. Because the selected activity type says “Specific Activity”, we need to select a specific email media. To do this, click on the “Manage Selected Items” link.
elect all emails that you wish the rule to apply to, and then click “Done”.
In this example, a contact would get a score if he or she opened any one of the three emails selected.
NOTE: As of August, 2023 you can now score users based on the following activities or attributes:
- Email
- Web (Landing pages and Websites)
- Print (PDF)
- Playbooks
- Powerpoint presentations
- eBooks
- Forms
- External site links (website tracking code activity)
- External links (trackable links)
- User data (basic)
- Certifications
- Onboarding playbooks
- Marketing playbooks
- Engagement scores
- User Groups
- Organization record data (basic)
- Organization record data (additional)
- User Contact Custom data
- User activities
- Organization groups
- Drip campaigns
- External data
- Social media (Likes and Comments)
- Redeem requests
- Learning Management
Once you’re done, give your scoring rule a unique name and description, then click “Save” and “Close”.
Editing a Scoring Rule
Click on a scoring rule to edit it.
To delete a rule, click on the three-dot icon, and then click on the trash icon.
Scoring Models
Creating a Scoring Model
To create a scoring model, click on the “Scoring Models” tab, and then click on the “Create” button.
This will bring up a new menu called “Lead Scoring Models”. Once again, click “Create”.
This will bring up the above screen:
The “How would you like to score” menu offers two options:
Score on a Fit Model
For this section of the tutorial, we will select “score on fit model”.
On the left side are all activities that could potentially be used to earn a score. To specify which activities are necessary to earn a score, simply drag the activities into the box. [To set more complex conditions, see the ‘Advanced Conditions Parameters’ section].
Once you’re done creating your condition, give it a unique name, description and assign it a score value of your choice. When you are ready to save and close the window, click “Save”.
Score on activity (depreciate over time)
For this part of the tutorial, we will select “score on activity (depreciated over time)...”. Select the activity that you want the depreciating score to come from using the “What would you like to score on” drop-down menu, and then drag & drop your rules in the provided box. [To set more complex conditions, see the ‘Advanced Conditions Parameters’ section].
Once you’re done creating your condition, give it a unique name, description, score value, and threshold limit. (Threshold limit refers to the highest number of activities that can be considered unique for a particular contact, for demonstration purposes, we will set the threshold limit to “1”). When you are ready to save and close the window, click “Save”.
Advanced Condition Parameters
To specify whether the contact must complete all of the activities, any single activity, or some combination of activities, click on the “Advanced” link.
To specify that contact must complete all activities to earn a score, write “and” between each activity number.
To specify that the contact can perform either activity to earn a score, write “or” between each activity number.
To make specific combinations of activities necessary to earn a score, place the activity numbers in parentheses.
For example, in this box, to receive any score at all, the contact would have to have opened an email, and then either visited a landing page or filled out a form.
Editing a Scoring Model
Click on a scoring model to edit it.
To delete a rule, select it, and then click on the trash icon.
Score Depreciation
The Score Depreciation Tab
Let’s say, Joe, one of your contacts, opens an email and is located in Pittsburgh. He would get a score of +100 on September 1st. However, his score would depreciate by 25% after 10 days, an additional 25% after twenty days, an additional 40% after 30 days, and so forth.
Triggers
The Triggers Tab
The "Triggers" tab allows you to specify what any given score actually signifies.
When you are done, click on “Apply Triggers”.
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