How do I create a Certification Exam Template?

How do I create a Certification Exam Template?

Idea
Creating a certification is a great way to test your user's knowledge. You can review how the user's performed by checking the certification reports.

Navigating to the Certification Template Gallery: 

To make a certification test, go to Setup > Asset Management >Templates > Certification > then click on "Create".
AlertNote: On the Bridge platform, clients can personalize menu navigation to better suit the specific needs of their Users. Things may be under a different part of your navigation bar depending on your settings and customization. Contact your platform administrator, Support Team or Consultant for further assistance if you can’t find the selection noted.

 

Template Set Up:  

Give your template a name and then click on the 'arrow' icon. 


Notes
Optional information fields: 
A. Language: Select the default language localization for this template
B. Description: add any relevant explanatory notes and comments
C. Filters and Filter Categories: add search filter tags


Select the pixel dimensions for your certification exam page and then click on the 'arrow' icon. 


Notes
 "Settings" Options: 
A. Upload a thumbnail - Select a template gallery thumbnail. (If you don't upload a thumbnail,   the system will automatically grab a screenshot as your thumbnail for you.)
B.  "Choose a Brand for this Template" and "Choose a Theme for this Template" - Select the Brand and Theme elements, if any any, that you want to have available in the template editor. 


Configuring Exam Settings and Questions:

The "Certification Settings" section allows you to determine the overall structure of the test (i.e. how long a user has to take the test, the total possible score, and the actual passing score, what your certificate of completion will look like ect). When you have made your selections, click "Next". 


Notes
Certification Settings: 
A. Description 
B. Total Time (in minutes) - Set Exam Time
C. Total Score and Cut Off Score - Set maximum possible score and minimum passing score.
D. Pass Certification - Select a print template to use as a congratulatory certificate
E. Pass Email (Yes/No Toggle)
F. Pass Email ( Add Object)  - Select an email template for confirmation emails


The "Questions" section allows you to create and edit individuals questions. Select the type of question you wish to create, type in the wording of your question and assign point values to all possible answers. W hen you are finished, click "save". Repeat this process until you have entered in all possible questions. When you are finished, click "Close".


Notes
Certification Questions: 
A. Type of Question - (Single-Selection Multiple Choice, Multi-Selection Multiple Choice, or Matching). 
B. Enter question and answer options
C. Enter answer hint (If the user attempts and fails, the hints will display on the next attempt.)
D. Disable Random Options (Answers will always appear in the same order). 
E. Minimum Score (Multi-Selection Multiple Choice and Matching only; If the user selections a combination of answers below this point threshold, the user will receive a score of zero for the question). 
F. Add/Remove Question Options
























If you wish to modify the appearance of your exam page, use the tabs in the upper left-hand corner of the screen.  When you are satisfied with exam page, click "Save" and then click on the 'arrow' icon. 



Notes
Certification Editor tools:
A. Page Settings - Edit the appearance of the exam page.
B. Add Objects - Add images or text to the exam page.
C.  Show/Hide Property and Layers - Edit and manage objects
D. Preview - See how the exam page will look to end users. 
E. Save
F. Toggle Full Screen View
G. Settings - Edit Exam Settings
H. Questions - Create/Edit exam settings


Setting a Template expiration date and generating your template:

To generate your Certification template, click "Finish". 

 
Notes
Expiration settings: 
A. Absolute Day - All User Certifications will expire on a set date.
B. Relative Day - All User Certifications will expire after a certian number of days. 
C. Email - The platform will send a reminder to any user whose certification is about to expire. 



How to Set the Maximum Number of Attempts for Certification Exams


Notes

Overview

A new field titled “Maximum Attempts Allowed” has been introduced in the Certification Editor. This feature allows administrators to define how many times a user can attempt a certification exam within a course or playbook, offering tighter control over learning progress and evaluation criteria.



Where to Find the Setting

  1. Navigate to the Certification Editor tab (within the playbook or learning module).

  2. Locate the field labeled “Maximum Attempts Allowed” at the bottom of the configuration screen.


How It Works

  • You can enter a numeric value from 1 to 99 (only two-digit values are accepted).
    This value determines how many attempts a user will have to pass the certification.

User View & Experience

  • The system displays the number of remaining attempts to the user before each attempt.
    A warning message appears when the user is about to take their     final allowed attempt.
    If all attempts are exhausted, a message is displayed:

“You have used all your available attempts.”

Example Scenario

If the admin sets the value to 3, then:

  • A user can take the test up to three times.

  • After the third failure, they will be locked out and shown a final warning message.

Alert

Why This Matters

  • Encourages Preparedness: Users are more likely to study and take certifications seriously.

  • Controls System Abuse: Prevents endless retries that dilute the value of certification.

  • Standardizes Assessment: Ensures consistency in how training assessments are delivered across teams or partners.


Idea

Summary

This enhancement improves certification control and training integrity by limiting how many times a user can attempt to pass a certification exam. It adds an essential layer of governance to learning workflows, especially for compliance-heavy or partner training programs.

AlertA new configuration option has been added to the Certification Template when creating questions with the Single Selection type, allowing administrators to control how many answer options are displayed to participants.

Feature Overview:

This functionality addresses scenarios where you want to create comprehensive question banks with multiple answer options but prefer to show only a subset of those options during the actual certification. This approach helps:

  • Reduce cognitive load on participants by limiting choices

  • Focus attention on the most relevant or common answer options

  • Create different difficulty levels using the same base question content

  • Maintain comprehensive option banks while controlling presentation


How It Works:

  • When Single Selection is chosen for the Type of Question field, a new field named "No. of Questions to Show" becomes available.

  • This field allows you to specify how many of your created answer options will be visible during the certification, even if you've created more options in the template.

  • The system displays options in the order they were created, showing the first X number of options based on your specification.


Practical Example:

  • Scenario: You create a question with 10 possible answer options covering all potential responses

  • Configuration: You enter 5 in the "No. of options to Show" field

  • Result: Only the first 5 options will be displayed to participants during the certification

  • Benefit: The remaining 5 options remain in your template for future use but stay hidden from participants


Configuration Steps:

  1. Create or Edit Question: When adding a new question or modifying an existing one in your certification template

  2. Select Question Type: Choose Single Selection from the Type of Question dropdown

  3. Create Answer Options: Add all desired answer options (create as many as needed for comprehensive coverage)

  4. Set Display Limit: In the "No. of Questions to Show" field, enter the number of options you want visible to participants

  5. Verify Configuration: Ensure your display number doesn't exceed your total created options

  6. Save Changes: Apply your configuration to activate the limited display


Important Considerations:

  • The display limit only applies to Single Selection question types

  • Options are displayed in creation order, so arrange your most important options first

  • Always ensure at least 2 options are displayed for meaningful Single Selection questions

  • Preview your certification to verify the correct number of options displays


This feature allows better control over question presentation and ensures that only a specified subset of options is shown to participants, creating more targeted and user-friendly assessment experiences.