How do I delete contacts?

How do I delete contacts?

There are two ways to delete contacts from your account.

Method A (Deleting a single Contact entry): 




Method B (Deleting one or more Contacts):


Notes on CRM Bi-directional Sync: 

If you have CRM integration, you should work with our support team to remove contacts from your account. There are several steps you will need to take to safely delete contacts, and they are detailed below.

Since there is a bi-directional sync between Mindmatrix and your CRM, it is important that you disconnect this sync before removing contacts from your CRM and from Mindmatrix. Below is a high level overview of what we advise. If you  have any concerns about removing contacts yourself, please email our support desk.
  1. Disconnect your sync between Mindmatrix and your CRM. We suggest planning this in advance since during this time you will not be able to automatically push contacts between your Mindmatrix account and CRM.
  2. Export a list of contacts you would like to remove from Mindmatrix (optional). We advise this step so you have a record of what you plan to delete.
  3. Review your CRM and delete any contacts that you no longer want to be pushed to Mindmatrix.
  4. Review Mindmatrix, and delete these contacts from Mindmatrix or email support to request they are deleted on your behalf. (You can do this in the case of larger lists if you have service hours available for the month).
  5. When finished, reconnect the sync between your Mindmatrix account and your CRM. If you are unsure of how to do this, please reach out to support@mindmatrix.net.


    • Related Articles

    • How do I remove inactive contacts?

      Posted by The Team at Mindmatrix on 07 July 2017 04:56 PM What is an inactive contact? An inactive contact is a contact that has never opened an email. A contact can be considered inactive for a few reasons: The contact has not opened an email The ...

    • California's Consumer Privacy Act and Mindmatrix

      Getting Started: Preparing for California’s Consumer Privacy Act enforcement  Starting in January 2020, the California Consumer Privacy Act (CCPA) goes into effect. In this article, review your responsibilities as a client of Mindmatrix and as a ...

    • How do I restrict access to pages in a Print Template for Contacts/Sales Users?

      Posted by The Team at Mindmatrix on 24 June 2015 11:01 AM You can decide which page/s of the template will be available to the contacts/sales users. The ‘Page Management’ feature allows you to add rules (based on user/contact/company variable ...

    • How do I delete an Image from Image gallery?

      To delete an image from the image gallery Go to Setup > Asset Management > Image Gallery Click on the Archive option of the image you want to delete Select the Archived Images option on the left side of the screen and delete the image.

    • How do I import Contacts?

      It is possible to personalize navigation menus within Mindmatrix software. If you are unable to navigate to the correct page, contact your platform administrator. Posted by The Team at Mindmatrix on 08 September 2015 08:26 AM Before you begin, please ...