How do I start a live chat?

Live chat is only available for vendor accounts or direct clients and is not available for end-user partners. To provide live chat support to end user-partners or clients, please check with your account representative.

In order to use live chat with Mindmatrix, click on the Help section of your portal or access the live chat link.

Here, you can start a conversation with a support rep:

Next, enter your contact information and start a conversation with a support rep:

• Related Articles

• How do I use Collaboration (Chat)?

  Feature: This functionality allows Partners to have interactive discussions or get answers to questions/doubts from their assigned Channel Manager or Group while working on an Opportunity or within a Playbook. In the same way, the Channel Managers ...

• How do I use the Assets section of the Live Feed?

  To access your asset feed, click on the “New Assets” tab of the Live Feed dashboard widget. An overview of the Asset Live Feed Features: A. Settings: Choose what assets/asset types the feed should display. B. Customize: Access the template editor for ...

• How does my Live Feed work?

  The live feed is a great resource to view your contacts’ activity. It gives you information on who has been opening emails, visiting your website, filling out forms, and more. Posted by The Team at Mindmatrix on 24 July 2015 08:44 AM If we look a bit ...

• Key points to Consider Before You Start Your Social Media Ad Campaign

  Posted by The Team at Mindmatrix on 19 April 2018 06:51 PM Social Ad Campaigns, Where Do I Start? Here are a few things to consider before hitting “Go” on your social media paid ad campaign: What is my budget? Who is my audience? What type of content ...

• How can I call the support team?

  In addition to online chat support, a ticket submission system and email, you can also contact our team directly via phone. If one of our Specialists is available, they will assist you directly in any issues you are experiencing, or create and ...