How do I troubleshoot an issue with SSO (Single-Sign-On) and Mindmatrix?

We know that many clients may have custom SSO setups with their Mindmatrix accounts. This article will provide you with a brief guide on how to troubleshoot any issues you see.

1.  The login page appears to be down for users
   
2. Users are logging in but are not being assigned to the appropriate role or group
   
3. Users are logging in but not all data appears to be passed to their user profile or organization
   

Troubleshooting

1. Verify the agreed upon mapping between your third party application and Mindmatrix. Is this data that was set to be passed between both platforms?
   
1. If the data you expect to see was not a part of your agreed upon mapping, it will not be visible within Mindmatrix.
2. Check with your IT to verify that user group or role data is appropriately set. 
   
1. In majority of cases, users are assigned improperly when data passed to Mindmatrix is missing or incorrect. Check with your IT team to verify which data is being passed between the two platforms.
   
3. Submit a ticket to support@mindmatrix.net with an example of the data you expect to see as well as the email ID of the user account. Our team will verify whether or not this is a data issue or a problem with your integration.
   
4. If the login page appears to be down- check with your IT for any connection issue and submit a ticket to support@mindmatrix.net to verify.

• Related Articles

• How do I access Mindmatrix with "oAuth Single Sign In"?

  Posted by The Team at Mindmatrix on 22 April 2016 04:13 PM To sign into Mindmatrix via an oAuth Single Sign, enter your portal URL, (which will vary from user to user), into the web address bar. MindMatrix Portal URL   Then select the email account ...

• How do I integrate my Salesforce communities account with Mindmatrix and activate the SSO connection?

  Before you integrate your Salesforce communities account with Mindmatrix, you will need the Mindmatrix app package installed within Salesforce. User requirements: You must be an Admin in Salesforce Communities with an access to integrate with third ...

• What are the daily tasks I can complete in my Mindmatrix account?

  As an MSP Advantage or Concierge program member, there are many activities you can complete to get the most out of the Mindmatrix software. Below is a shortlist of activities you can follow. If you are a Channel Manager, consider deploying these ...

• I ran into an issue importing contacts, what should I do?

  Posted by The Team at Mindmatrix on 21 March 2017 04:58 PM If you see an error message when importing your contact list, you should review your contacts for any data issues.   1. Check and make sure you have mapped fields. You should always map the ...

• How do I sign up for the Mindmatrix Helpdesk?

  Check your tickets at the Mindmatrix helpdesk here: https://helpdesk.mindmatrix.net/ To create a user account in our helpdesk, click on "New user? Sign Up" and sign up using your information. Once you sign up, you will receive an email with a ...