How to request changes to your Mindmatrix website
Once your new website by Mindmatrix is launched, you can request changes on a monthly basis.
Your website changes will be published around 30 days of your initial request.
Escalated timelines may be requested, but please note that the Mindmatrix team will let you know if a change is possible within a shorter time frame upon request.
You receive up to 3 hours of production time per month to implement changes to your website. Unused time does not roll over.
What kind of changes can I request?
Mindmatrix can make requested changes for you with content you provide.
- Updating content
- Updating images
- Creating landing pages & contact forms that integrate with Mindmatrix's lead tracking
How do I request these changes?
Submit your requests directly at the Help Desk: https://helpdesk.mindmatrix.net/. Website changes that are sent to your consultant will not be implemented.
Be sure to attach your content (text, images, necessary form fields) to the ticket. The production team will calculate the amount of time involved to complete your request. You will receive a ticket response sharing the date you can expect the task to be completed.
At any time you can log in to the Help Desk at https://helpdesk.mindmatrix.net/ to view the status of and update your tickets.
Related Articles
How to request form code for your website
Posted by The Team at Mindmatrix on 29 October 2014 10:41 AM Before you request the form, you will want to have the web page created onto which you will add the form. To request an integrated contact form, submit the following information in a ...How do I update my website to choose a default image for social media posts?
Posted by The Team at Mindmatrix on 16 February 2017 03:13 PM How Do I Update My Website to Choose a Default Image for Social Posts? Software Function This article provides admin users with information regarding updates to your website that will ...Why isn't a contact website click adding scoring to their report?
For more information about contact reports and contact scoring, see How do I use the upgraded contact report? If a contact website click in email is not displaying in the external site report and has not generated a contact score, it could be due to ...How do I request a contact form for my website?
Before you request the form, you will want to have the web page created onto which you will add the form. To request an integrated contact form, submit the following information in a ticket via email at support@mindmatrix.net or at ...What are the daily tasks I can complete in my Mindmatrix account?
As an MSP Advantage or Concierge program member, there are many activities you can complete to get the most out of the Mindmatrix software. Below is a shortlist of activities you can follow. If you are a Channel Manager, consider deploying these ...