Email communications
Implementation of Super Admin Page to Configure Email Notifications
Introduction: A new feature has been introduced that allows super admins to configure email notifications through a dedicated system notification configuration page. This guide outlines the process for using this feature. Accessing the System ...
How do I use the email director?
The email director tool will allow you to send emails on behalf of multiple users at once, as long as those users have opted-in to the process. The email director is a permissions-based setting that is only available if an admin has configured it ...
How do I opt-in to use a preferred or certified IP with Mindmatrix?
Clients who qualify may opt-in to access a certified IP. Certified IPs are only available for clients who have cleaned their lists, and agree to remove all non-consenting or opted-in contacts from their campaign efforts. This ensures that the quality ...
What is a Sender Score? (And how to improve it)
Sender Score: This is a number assigned to your sending reputation. The higher the number, the better the Sender Score. Email Sender Reputation: Measured by several key performance factors to mailbox providers and email subscribers, this helps the ...
How do I compose an email under the "Communicate" tab?
It is possible to personalize navigation menus within Mindmatrix software. If you are unable to navigate to the correct page, contact your platform administrator. Creating a new email under Communicate > Email. To create an email, click “Compose”. To ...
How do I save an Email Template in "My Favorites"?
Feature: Use the favorites option while composing an email to save it for future use. How to do it: To start, navigate your email inbox. In this example, this part of the platform can be reach by Communication > Send an Email. Note: On the Bridge ...
How do I test a drip campaign?
Always test your drip campaign before sending it to any contacts. This will give you the opportunity to verify the email campaign, logic and delays are working properly. As a best practice, you should test your drip campaign to make sure it is ...
How to Run, Stop, and Schedule an Email Drip Campaign
It is possible to personalize navigation menus within Mindmatrix software. If you are unable to navigate to the correct page, contact your platform administrator. Email drip campaigns are a series of emails that can be played (running), scheduled, or ...
How do I prepare to use a dedicated marketing IP for my instance?
Sometimes, clients purchase access to their own marketing IP for their instance of Mindmatrix software. These IPs require special attention and care, because only users within your instance email using this IP. This means that you must pay extra ...
Overview of One-off Email Reporting
1. To view an email report for another user select Reports > Communicate > Email Report 2. To select the group, organization, or specific user click the drop-down and select the parameters you would like to view > click generate. The report for ...
How do I create tasks from a system event in a drip campaign?
Who would use this? Users responsible for contact management and structuring marketing drip campaigns - Usually a Marketing Manager or Marketing Coordinator. For information on how to access and use the drip template editor, see How to Create a ...
A guide to MindMatrix Emails
Posted by The Team at Mindmatrix on 23 March 2016 05:16 PM
How do I create an email AB test?
In an email AB test, a user sends off two versions of an email that have only one difference between them in order to test which version is more effective. Instructions: To create an A/B test, go to "Reports" and then "Communicate", and then select ...
How do I send a one-off email to contacts?
1. Click on Campaigns > Email > Email Sends. Once the page has loaded, select "Compose" If you are a Corporate User in the Channel or Enterprise program, you can further select, “Contacts” to send an email to leads, or “Users” to send an email to ...
How do I ask contacts to white list my IP or add me to their safe sender's list?
Asking clients to white list your email IP is a standard best practice for any user of marketing automation software! Make sure that you reach out to clients and ask them to add you to their "safe sender list". This ensures the best open rates for ...
How can I lock content in an email template to prevent other users from changing it?
If you need to control your brand, using the lock feature can allow you to take and maintain control over what other users are allowed to change in any emails you share with them. Use the locking feature in order to prevent key attributes from being ...
How do I create a System Event task in an an Email Drip Campaign template?
When making a drip campaign, using a system event will allow you to set contact information, move a contact to a new node in the program, or move the contact into an entirely new campaign. Opening the System Event Menu: In any drip campaign template, ...