How do I check my tickets in the Mindmatrix helpdesk?

Note: If you need to sign up for the Mindmatrix helpdesk to login, follow the instructions here.

Go to the "My Area" section to view your open tickets.

Click on the ticket name to see the latest reply from our support executive.

You can click to reply or comment on the ticket, update the ticket status, or close the ticket if your questions are answered by our support executive.

You can check all your closed tickets from the "My Closed Tickets" folder.

You can also check your team's tickets to see all tickets submitted by other users within your company under "Team Tickets".