Why are spam filters automatically opening and clicking through links in my emails?
Why do I have unusually high open rates and click-through rates in my email campaigns? Sometimes, recipient spam filters may click-through links in emails to verify that they are safe for the receiver of the email to click on. This is good because ...
How do I import Contacts?
Before you begin, please make sure that your contact lists are in a CSV using one of the templates here: How do I send contacts to support? (Advantage or Concierge Only). Once you have your CSV saved, you are ready to import contacts. Importing ...
How do I use the double-opt in feature for forms?
Posted by The Team at Mindmatrix on 14 March 2018 08:00 PM Feature: The double opt-in process includes two steps. In step 1, a potential subscriber fills out and submits your online form. In step 2, they'll receive a confirmation email and click a ...
How can I prevent my messages from getting caught in the spam filter?
General tips Keep your subjects lines short (staying between 10 to 30 characters is considered a best practice). Avoid special characters such as dollar signs. Avoid abbreviations and improper grammar. Avoid words directly related to finance, such as ...
How do I sign up to new ticket desk?
Sign Up to new ticket desk? Posted by The Team at Mindmatrix on 06 March 2018 08:08 PM You can check the tickets you submit starting in March 2018 from our new support portal: https://helpdesk.mindmatrix.net/ To create a user account for you in our ...