How do I create a new User account?
Only for Enterprise, Channel Program and MM Direct Customer (Not for MSP Advantage or IT Advantage) You must have the correct Permissions to create Users - if you do not see the Create option noted below, or When you add a User to the system - they ...
Why are spam filters automatically opening and clicking through links in my emails?
Why do I have unusually high open rates and click-through rates in my email campaigns? Sometimes, recipient spam filters may click-through links in emails to verify that they are safe for the receiver of the email to click on. This is good because ...
How do I import Contacts?
Before you begin, please make sure that your contact lists are in a CSV using one of the templates here: How do I send contacts to support? (Advantage or Concierge Only). Once you have your CSV saved, you are ready to import contacts. Importing ...
How do I add a user to the system?
Note: Only administrators have access to this feature. Please contact your administrator or reach out to firstname.lastname@example.org for assistance. Go to Setup > User Management > Users in the top navigation menu. (Note: If your top navigation menu is ...
How to Create/Edit an Email Template
Read more about sending one-off email blasts here: How to send a one-off email to contacts? Learn how to add an email template to a drip campaign here: How to Create an Email Drip Campaign Template Note: Things may be under a different part of your ...