Why are spam filters automatically opening and clicking through links in my emails?
Why do I have unusually high open rates and click-through rates in my email campaigns? Sometimes, recipient spam filters may click-through links in emails to verify that they are safe for the receiver of the email to click on. This is good because ...
How do I import Contacts?
Before you begin, please make sure that your contact lists are in a CSV using one of the templates here: How do I send contacts to support? (Advantage or Concierge Only). Once you have your CSV saved, you are ready to import contacts. Importing ...
How can I prevent my messages from getting caught in the spam filter?
General tips Keep your subjects lines short (staying between 10 to 30 characters is considered a best practice). Avoid special characters such as dollar signs. Avoid abbreviations and improper grammar. Avoid words directly related to finance, such as ...
How do I sign up to new ticket desk?
Sign Up to new ticket desk? Posted by The Team at Mindmatrix on 06 March 2018 08:08 PM You can check the tickets you submit starting in March 2018 from our new support portal: https://helpdesk.mindmatrix.net/ To create a user account for you in our ...
How do I customize my dashboard? (For v4 and older)
Only Channel clients that have the permissions can customize Dashboards for themselves, or their Users. (Note: If you have not assigned this Dashboard to a Role, it will not show for Users. Learn more about assigning Dashboards to Roles: How do I ...