Why isn't a contact website click adding scoring to their report?

For more information about contact reports and contact scoring, see How do I use the upgraded contact report?

If a contact website click in email is not displaying in the external site report and has not generated a contact score, it could be due to the following:

1. After clicking on the link in the email, the contact might have closed the browser before the website opened, which did not load the web page completely.

2. The contact might have used a browser with their third-party cookie disabled, so the visit was not recorded.

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