Contacting support
How to request changes to your Mindmatrix website
Once your new website by Mindmatrix is launched, you can request changes on a monthly basis. Your website changes will be published around 30 days of your initial request. Escalated timelines may be requested, but please note that the Mindmatrix team ...
What should I include in Mindmatrix support ticket requests?
Mindmatrix provides 24 hour global support Mon-Fri. You can access Mindmatrix support in the following ways: Email: support@mindmatrix.net (24 hour global support M-F) Visit: https://helpdesk.mindmatrix.net (24 hour global support M-F) Call: ...
How do I email the support team?
You can contact us at support@mindmatrix.net for the Support team and services@mindmatrix.net for the Services team. A ticket will be created, and an email with your ticket id will be sent to your email address. A representative will assist you via ...
How can I call the support team?
In addition to online chat support, a ticket submission system and email, you can also contact our team directly via phone. If one of our Specialists is available, they will assist you directly in any issues you are experiencing, or create and ...
What are the ticketing system categories?
There are multiple categories within the ticketing system to help our support team track the types of concerns submitted by clients. Below are descriptions of these categories. Bug / Issue These are problems where the functionality of the platform is ...
How do I start a live chat?
Live chat is only available for vendor accounts or direct clients and is not available for end-user partners. To provide live chat support to end user-partners or clients, please check with your account representative. In order to use live chat with ...
How do I submit a new ticket using the form?
Posted by The Team at Mindmatrix on 06 March 2018 08:31 PM Users without accounts at the ticket desk will not be able to submit tickets. If any employees in your organization need to setup a ticket account, please direct them to ...