How do I read a contact activity report?
How to access a report:
1. Go to Connections > select Contacts.
2. Select the contact that you would like to review.
3. Select More > Report
Report Page Breakdown:
![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)
Contact Report Sections:
A. Contact information summary
B. Admin actions
C. Activity History/Contact Feed/Contact Scoring
![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)
B. For more info on available admin actions:
![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)
C. Activity History/Contact Feed/Contact Scoring
C1. Activity History:
Measures the frequency of a specific contact active over a set time period. Use the drop down menus to select a specific activity and timeframe.
C2. Contact Feed
Provides a timeline of Contact activities/interactions. Use the dropdown menu to filter for specific activities.
C3. Contact Scoring
Provides an itemized breakdown of the contact's estimated interest level score.
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